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2011 PR People Awards – Media Relations Professional of the Year

November 30th, 2011 by

Alpaytac’s Kristy Finch puts her experience as a TV producer to good use in her pitches to the media.

Gov. Brownback Gets an F in Social Media

November 28th, 2011 by

The Kansas governor’s staff couldn’t abide a disparaging tweet from a high school student, and is now being criticized for attempting to limit free speech.

4 Do’s and 4 Don’ts of Using Facebook as a PR Tactic 

November 28th, 2011 by

Jason Winocour and Idil Cakim lay out four ways to boost your PR efforts on Facebook, and four pitfalls to avoid.

Klout Gives PR Pros Another Reason to Be on Google+

November 23rd, 2011 by

By integrating the new social network into its online influence measurement calculations, Klout has increased the viability of Google+ as a messaging tool.

Qantas Takes a Nose-Dive on Twitter

November 22nd, 2011 by

Qantas promoted a luxury-themed contest on Twitter just as its labor negotiations broke down—with predictable results.

Quick Study: Companies Overlooking Online Customer Feedback; Decreased Consumer Budgets Hit Entertainment Hardest

November 21st, 2011 by

â–¶ Consumer Feedback Falls on Deaf Ears: A large number (89%) of consumers are likely to tell organizations they do business with if they receive poor service, yet almost 44% do not believe companies take… Continued

Companies Overlooking Online Customer Feedback

November 21st, 2011 by

Most consumers are willing to tell businesses if they receive poor service, whether it’s by e-mail or social media, despite many not believing that companies take notice of—or care about—the feedback.

Quick Study: Companies Overlooking Online Customer Feedback; Decreased Consumer Budgets Hit Entertainment Hardest

November 21st, 2011 by

â–¶ Consumer Feedback Falls on Deaf Ears: A large number (89%) of consumers are likely to tell organizations they do business with if they receive poor service, yet almost 44% do not believe companies take… Continued

Get Your Twitter Efforts Under Control: ‘Killer’ Twitter Tools to Die For

November 21st, 2011 by

While it’s important to not get caught up with each of the shiniest new objects for managing Twitter—of which there are many—PR pros do need to have the right tool for the job, which depends on your social media objectives and resources.

Get Your Twitter Efforts Under Control: ‘Killer’ Twitter Tools to Die For

November 21st, 2011 by

While it’s important to not get caught up with each of the shiniest new objects for managing Twitter—of which there are many—PR pros do need to have the right tool for the job, which depends on your social media objectives and resources.