PR Struggles to Reach 20% Profit Levels as Labor Costs Remain an Issue

June 26th, 2017 by

When we dive deeper into the Gould+Partners study about PR firm profitability that we reported about in our June 12 edition, it looks like another case of the rich getting richer. The larger firms are doing well in terms of profits, but the mid-size and smaller firms are struggling. Gould provides insight into why he thinks this is the case and what PR firms can do to raise their profits.


4 Steps to Help Your Team Remember and Execute Its Crisis Plan

June 26th, 2017 by

PR pros know that having a Crisis Communications Plan (CCP) is critical. The more difficult task is keeping the plan’s steps top-of-mind for rapid recall when you need them. Chances are your CCP is sitting on a shelf somewhere. This article provides a handy checklist of CCP steps as well as a step-by-step approach to handling crisis communications in a way that will be easy for staff to remember.


How MillerCoors Uses Video for Internal Communications With Employees and Distributors

June 26th, 2017 by

In the upcoming Arthur W. Page Society New CCO podcast, MillerCoors CCO Pete Marino talks about the company’s internal video channel MCTV, among other topics. PR News was provided an advance copy. In an interview with us, Marino expands on MCTV as well as what keeps him up at nights.


Get Snapping: A Step-by-Step Method for Measuring Your Snapchat Effort

June 26th, 2017 by

Communicators and marketers know the elephant in the room with Snapchat is that you can’t measure it. Wrong, argues Carmen Collins of Cisco, who not only has launched an extensive Snapchat effort at the company but also measures it. In this article she provides step-by-step directions so you, too, can measure Snapchat.


How Communicators Can Get the C-Suite to Believe in Social Media

June 26th, 2017 by

What are the best ways to get buy-in on social media from the C-suite? The Conference Board’s senior researcher Alexander Parkinson shares what he found as he conducted research for a recent report on the subject.

United Way

How United Way Uses Social Media to Address Drastically Different Audiences

June 23rd, 2017 by

As United Way of Miami-Dade’s one-person social media team, Shairy Gonzalez has to be nimble enough to address different audiences from day to day or even moment to moment. She might attend a fundraising event with corporate movers and shakers in the morning, and later get her hands dirty at a volunteer site in the afternoon. Gonzalez, who will speak at the upcoming Digital and Marketing Show in Miami, October 17-19, shared some examples of how she engages vastly different audiences on social media.


A 4-Step Route to Setting Facebook Insights KPIs

June 23rd, 2017 by

Facebook Insights provides a wealth of demographic data and offers a window into what kinds of posts resonate the most. But Insights reports can also contain an overwhelming amount of data. To avoid drowning in a sea of irrelevant metrics, Kathleen Lukasik, vice president of social analytics at Ogilvy, advises clients to break down their goals into bite-size pieces before reading through Facebook Insights reports. At PR News’ Digital Boot Camp June 23 in Chicago, Lukasik laid out four steps to setting KPIs before sitting down to read through Insights results.


7 Rules to Visualize Data Insights With Impact

June 22nd, 2017 by

“We know data visualization is important, but that doesn’t mean it’s easy,” said Kevin Hartman, head of analytics, consumer, government and entertainment for Google, at PR News’ Visual Storytelling Boot Camp in Chicago. “You have to keep your storyline simple and readable,” said co-presenter Carolyn Barth. “And you have to know your audience and think about what’s practical for them.”


4 Criteria for Vetting an Influencer

June 22nd, 2017 by

So you’ve decided you want to work with influencers, you’ve determined what your business needs and goals are and you’re ready to locate people with the magical touch to amplify word of your brand far beyond what you could do alone. But don’t leap into a relationship; many of the professionals we’ve talked to compare finding the right influencer to dating. Are you sure that you’re aware of exactly what you’re looking for?


How to Make Sure Your Daily News Briefing Is Read Every Day

June 21st, 2017 by

Do employees at your brand read the daily news briefing only during a crisis and on days when products launch? If so, you’re missing a big opportunity to frame internal communications. To counter sporadic reading habits you need to keep the content of the daily briefing relevant and broaden the scope of articles when your brand’s goals change. Here are best practices that will serve you and augment the importance of the PR function.