Any good PR person could tell you that it is relationships and actions—not ads or new messages—that will ultimately shape people’s opinions of your company.
For American Airlines’ Social Media Analyst, Crisis Management & Social Strategy Should Be a Work in Progress
Amy O’Brien knows all too well about crisis management: In early April 2013, a computer system failure grounded more than 700 of the airline’s flights.
The soda brand gets hammered for promoting racial stereotypes and glorifying violence against women. Was the brand’s PR team out of the loop?
Damaged brands can learn a thing or two from the reversal in George W. Bush’s approval ratings.
PR agency veteran Arthur Solomon explains why he is an outlier when it comes to certain tenets of crisis public relations.
What should former Congressman Anthony Weiner do for his political comeback, now that he has done The New York Times Magazine?
Google faces the task of communicating to its publics (everyone) that security will remain a top priority in the wake of its privacy director’s departure.
Former CIA director David Petraeus is expected to publicly apologize for an extramarital affair revealed in November 2012.