Crisis Management


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Tip Sheet: Want the CEO’s Ear? Learn What Makes Her Tick

Understanding the pressures that your leader faces daily will help communicators become trusted strategic advisors. | MORE »

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Yahoo Résumé Crisis Underscores Need for Solid Bond With Employees

The Yahoo communications team could have been more consistent and transparent in communicating with employees during its crisis involving (now former) CEO Scott Thompson. | MORE »

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Twitter Paid Products: A Little Knowledge Could Supercharge Your Social Outreach

Integrating Twitter’s free and paid offerings is an underused way to reach a wider group of users or spark engagement from existing followers. | MORE »

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Media Relationships a Big Factor in Taking on Controversial Clients

Three PR agency heads discuss the issues that come into play when deciding whether or not to take on a controversial client. | MORE »

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How to Prevent Event Snafus With Proper Planning

Anticipating potential hurdles and creating functional backup plans are keys to overcoming on-site event problems—which are almost guaranteed to happen at large-scale events. | MORE »

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Wal-Mart Crisis Underscores Need for Strong Corporate Governance

As a rash of crises threatens corporate reputations and leadership, organizations must prove their commitment to cooperate with authorities and work toward resolutions. | MORE »

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‘Kony 2012’ Controversy Puts Spotlight on Crisis Response Time

Invisible Children’s CEO responded quickly and efficiently to public critiques of his organization, but there are times when a quick response to a crisis can serve to inflame rather than cool down a situation. | MORE »

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Will a New CEO Help Johnson & Johnson Regain Its Mojo?

The news that Johnson & Johnson’s longtime CEO Bill Weldon is stepping down as of April 1 has the business world buzzing: Is the 63-year-old Weldon’s departure and the appointment of Alex Gorsky as the … | MORE »

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Image Patrol: Komen Foundation vs. Planned Parenthood: Proper PR Wins Out

In a PR crisis for the ages, Katie Paine gives Susan G. Komen for the Cure mostly failing grades, while Planned Parenthood gets excellent marks for its response. | MORE »

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Bad News for Taco Bell as It Feels Heat From Chipotle

Taco Bell’s got a clear-cut messaging assignment: convincing customers that its food is safe to eat after Food Safety News identified the fast food chain as the mystery restaurant responsible for a salmonella outbreak across … | MORE »

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