This edition’s dialogue looks at post-crisis debriefs. Our dialoguers April Margulies, founder, Trust Relations, and Thomas Graham, president, Crosswind Media & Public Relations, tell us it’s often a chore to schedule post-crisis sessions.
Crisis Management
Post-Crisis: Debrief in 2 Parts, Include Lawyers and Avoid Finger-Pointing
February 15th, 2022 by Seth ArensteinYou Need to Take a Risk Retreat
February 15th, 2022 by Brett BruenOne of the best ways to prepare for your company’s next crisis is to simply walk away and take a risk retreat.
PR Has a Crisis Connection to Valentine’s Day
February 14th, 2022 by Seth ArensteinCommunicators have a special talent. They alone can stitch together love, PR crisis, email and chocolate. Here’s how.
Crises Linger for Confused Spotify, Tone-Deaf Better.com and Rugby Team
February 14th, 2022 by Seth ArensteinIn gest, but only partly, the last weeks of 2021 and first days of 2022 offer enough botched PR and PR crises to assemble a March Madness-style ranking.
Goodell’s Annual Super Bowl Presser a Lesson in Contrasts
February 10th, 2022 by Nicole SchumanThe NFL commissioner’s pre-Super Bowl press conference was long on promises and short on solid solutions.
As Spotify’s Rogan Problem Intensifies, It’s ‘Groundhog Day’ for Crisis Communication
February 7th, 2022 by Sophie MaerowitzA divisive celebrity. A CEO doubling down on a decision to keep the celebrity on-platform (and reminding audiences it’s a platform, not a publisher). Committing to an investment in marginalized groups. Guess who?
CNN’s Zucker Resignation Provides PR Lessons
February 3rd, 2022 by Nicole SchumanAt a glance it looks like more of a reputation crisis for Zucker, rather than CNN, but PR lessons will reverberate without the organization.
Spotify Has a ‘Facebook Moment’ with Rogan Controversy
January 31st, 2022 by Sophie MaerowitzSpotify unveiled content guidelines in the wake of its Joe Rogan-Neil Young controversy. Will that and Rogan’s apology be enough to bolster its reputation?
Sports World Examples Emphasize Need for Listening
January 26th, 2022 by Nicole SchumanEnacting social listening, as well as monitoring consumer sentiment and timely issues, can prevent a small spark of doubt from burning out of control.
Peloton’s ‘Billions’ Appearance Seems a Blip Compared to Leadership Crisis
January 24th, 2022 by Sophie MaerowitzIn addition to shareholder woes, Peloton was seen trending for a potentially damaging scene in the season premiere of hit SHOWTIME show “Billions” on Jan. 24. But its leadership issues are truly at the heart of the company’s comms crisis.