As people spend more time online, brands are constantly competing to break through the barrage of digital content and ads to drive consumer engagement. Advertising and content marketing campaigns must offer compelling content that provides value to keep consumers’ attention. The Economist Group combined VR, 3-D, food and sports to bring attention to a new Porsche.
Our weekly roundup of trends, news items and personnel announcements. This week we debate whether or not it’s good for brands to admit their mistakes quickly (Chipotle) or wait until they’re forced to do so and risk death by 1,000 cuts (Wells Fargo, Volkswagen and Fox News Channel). And do you get turned on by the smell of pizza baking? You’re not alone. And IPR plans a report detailing CCO pain points.
PR is about advising top management and ensuring that ethical business practices, good judgment and transparency are not only communicated, but implemented and enforced, argues Adriana Stan, PR director for W magazine. If you are Uber, United or Pepsi these lessons are clear by now, she says.
Sometimes the idea you need is right in front of you. With PR and marketing pros enmeshed in their brand, it’s easy to miss obvious angles. A helpful idea is to clear the mind and try to look at your messaging with a fresh perspective. Looking at your brand sideways can help, writes an executive at Cottman Transmission and Total Auto Care.
What if we could change the course of the next crisis before it got out of hand? Speaking with people in and out of government, I came to believe that we were missing our moment of maximum impact. If we pre-constructed some of what I began calling counter-crisis capabilities (CCC), they could be ready when problems started to percolate. We might reduce the frenzy factor, increase our focus, and enhance performance, argues Brett Bruen, a former White House official.
There’s little question that brands, even so-called unglamorous B2B brands that might seem to lack a compelling visual story, are finding Instagram a useful outlet for messaging. That was illustrated in our lead story last… Continued
Our weekly roundup of news, trends and personnel announcements in PR, communications and marketing. This week stories featured include one about United Airlines settling with Dr. David Dao and CEO Oscar Munoz repenting for the widely viewed video of the doctor being dragged down the aisle of a United Flight. There’s also a story about ESPN illustrating how lines are blurring between internal and external communications.
Many PR pros tend to ignore LinkedIn as a messaging platform for their brands. Shame. LinkedIn said Apr. 24 it has 500 million members. That’s up from August, when it said it had 450 million members. This announcement prompted us to think about how brands can tap into the LinkedIn base with their messages. We asked a brand communicator as well as a LinkedIn executive about best practices for brands trying to build engagement and market services on the platform.
At some brands, PR and social media are part of the same department. At others, the two mix as easily as oil and water, which is to say almost never. Allen Plummer of Vanguard argues, though, that PR and social media departments need each other to provide optimal return to a business. He provides useful lessons that Vanguard has learned as a result of integrating the two.
As we know, communications has changed greatly with the rise of social media. It’s the same with crisis management, argues Daniela Peting of Motorola Solutions. Several maxims for crisis management from the pre-digital days may not work as well in the digital era. In fact, they could do more damage than good. Peting explains how listening via social media can benefit your crisis management experience.