Global Director, Client Experience Team
Frank Eliason's experience and goals are centered around creating the right experience for customers, and utilizing a variety of channels to reach them. In current and former roles he has worked to use new technologies to better understand and assist organizations in improving processes and tools to ensure first contact resolution and improved customer satisfaction.
Currently Frank works within the social or digital media to better measure, understand and assist customers. Doing so, he is helping define the next generation of customer service.