Starbucks Workers United made claims against Starbucks in Buffalo, N.Y., that accused the company of interfering with employees working to unionize.
Crisis Management
Reach Out Now to Unusual Sources of Help for a Crisis
May 17th, 2022 by Brett BruenThe friends and relationships needed during a PR crisis often are far different from the partnerships you focus on when operating at normal times. Often, the individuals and institutions that are best positioned to provide support when you have problems are quite different from those you and your company engage with on a day-to-day basis. The problem is most companies not only fail to build those bridges, but they also do not even know who these entities are or where to start.
Acknowledge Mistakes Promptly, Then Issue an Authentic Apology and Action Plan
May 16th, 2022 by Seth ArensteinToo often, what many perceive as the end of a PR crisis, the apology, seems formulaic. The company or person admits they’ve done something wrong, issues an apology and all is forgiven. We discuss whether an apology remains important in PR crisis work with Nicki Gibbs, chief strategy officer, Beehive Strategic Communication, and Dr. Kerry O’Grady, faculty director and associate professor, Georgetown University School of Continuing Education.
Financial Industry Free Fall Engages the Communicators’ Cavalry
May 10th, 2022 by Nicole SchumanCommunicators, once again, will answer the call and serve as the cavalry in a sea of confused and worried financial clients.
McKinsey, Balfour Beatty: Is it so Hard Coming Up with a Good Excuse These Days?
May 3rd, 2022 by Katie PaineSeveral congressional hearings prove companies aren’t heeding crisis communication basics. The results are awful.
PRNEWS Crisis Summit Mixes Global Scenarios with Reality
March 10th, 2022 by Seth ArensteinSome industry conferences are insular, oblivious to external events. That wasn’t so at the recent PRNEWS Crisis Management Summit in Miami Beach.
Zelenskyy, Ukraine Winning War of Information, PR
March 2nd, 2022 by Nicole SchumanFrom a news and information delivery perspective, President Zelenskyy and the Ukrainian people are conducting a master class in the utilization of modern communications tools to inform the public about crisis.
PR Advice for Openly Political Artists: Know the Consequences
March 1st, 2022 by Andrew ByrdPR advice is clear for artists who work globally and are openly political: know the consequences. Several Putin allies are learning this the hard way.
Torossian and CNN: Badly-Handled Crises in Our Backyard
February 28th, 2022 by Katie PaineTwo recent crises hit close to home for the PR profession. On February 16, Keith Kelly broke the news in Crain’s New York Business and AdAge that Ronn Torossian, CEO of the 5WPR Agency, secretly purchased an industry newsletter, Everything-PR, and used it to hype his firm and bash rivals. At the same time as Kelly’s article appeared, the war rooms over at CNN were busy. The issue was dealing with revelations of misconduct, ethical lapses and a widely-known-if-never-acknowledged affair.
Mickelson’s Misguided Musings Create Mess for PGA Stakeholders
February 23rd, 2022 by Nicole SchumanMickelson acknowledges his faux pas, but turns the conversation to the PGA and the need for the sport of golf to change. He seems to shun responsibility.