ABC’s cancellation of “Roseanne” seems to be a case where a brand takes a moral stand on an issue, in this case racism. Bad behavior is bad business, right? A deeper look at the situation reveals a calculation about corporate reputation and how that influences a brand’s future earning potential. It now falls to the company’s communicators to explain away the issues.
Archive:
The Message Behind ABC’s Cancellation of ‘Roseanne’
May 30th, 2018 by GurandaAfter waiting about 24 hours, President Trump responded earlier today to ABC’s cancellation of “Roseanne” yesterday (May 29), tweeting, “Bob Iger of ABC called Valerie Jarrett to let her know that ‘ABC does not tolerate comments like those’ made by Roseanne Barr. Gee, he never called President Donald J. Trump to apologize for the HORRIBLE… Continued
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Will You Be Ready When the President’s Words Move Your Market?
May 24th, 2018 by Seth ArensteinCommunicators know even a few words can move markets. A great example is what’s happening surrounding President Trump’s promise to have the Commerce Department investigate whether or not imported cars and parts are doing structural harm to the U.S. auto industry. Should Commerce rule that they are, the president could slap significant tariffs on imported autos. Until that decision is made, uncertainty will reign and auto industry communicators will be in the hot seat.
Will You Be Ready When the President’s Words Move Your Market?
May 24th, 2018 by GurandaCommunicators are more aware than most that words matter. Words can move markets. There are few better examples of this than several small statements made May 23. President Trump said the U.S. automobile industry’s health is a national security concern: “Core industries such as automobiles and automotive parts are critical to our strength as a nation,”… Continued
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Six Steps for Communicators to Build Trust With the C-Suite
May 23rd, 2018 by Seth ArensteinWhat is the best way for communicators to report up to the C-suite? For Nisha Morris, executive director for communication at Providence St. Joseph Health, the foundation for such work is based on communicators gaining the trust of the C-suite. She offers insights that have helped her and her team do so.
Six Steps for Communicators to Build Trust With the C-Suite
May 23rd, 2018 by GurandaThe most important place a PR pro works is, well, just about everywhere. Externally, the communicator is a brand’s image champion and advance scout, interacting with the public and monitoring social conversations to spot trends and issues before they develop into full-blown crises. Inside the enterprise, internal communications help shape a company’s culture. Communicators serve… Continued
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Chart Porn and the PR Condition
April 23rd, 2018 by Diane SchwartzWhen you bring hundreds of communicators together over two days for a conference on PR Measurement in Philadelphia, it gets interesting in a way the founding fathers never anticipated. “It’s like one big therapy session here,” noted measurement expert Katie Paine, in reference to the discourse among PR News Measurement Conference attendees of the many… Continued
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Chart Porn and the PR Condition
April 23rd, 2018 by Diane SchwartzThere is a growing tendency to overuse data and graphics to prove a point that might not even be worth proving, and to underuse good old-fashioned human thinking and storytelling. The data we get from myriad sources can give a false sense that getting from Point A to Point B is a straight line. All too often, communicators in their reporting to senior management, clients and other stakeholders, will let the data speak for itself.
2018: The Year the Community and Conversation Influencer Model Got Real
April 19th, 2018 by Steve GoldsteinBringing together people who share common concerns and interests while putting a brand’s immediate needs in the background—or, even better, on the moon—is easier said than done. But maybe that’s what we really mean when we talk about authenticity in communications and community-building—a willingness on the part of a brand to be quiet about itself and encourage others to do the talking.
How Southwest Communicated News and Empathy in the Aftermath of Flight 1380
April 18th, 2018 by Seth ArensteinAs communicators know, crisis communication begins well before a crisis occurs. Southwest’s communicators demonstrated they were prepared for April 17’s fatal incident aboard flight 1380 from NY to Dallas. Beyond their technical competence, Southwest used several tactics to inject a human touch in its crisis communications.