Tag Archives: richard brownell
Brands that suffer a crisis have to go through a six-step process of penance before regaining confidence in the community.
The UN Foundation’s partnership program for media engagement offers tips that can serve as a model for nonprofit groups looking to share their story with a wider audience.
Communicating crucial details with the public is a primary concern when a tragedy strikes. Philadelphia Mayor Michael Nutter has proven a largely effective crisis communicator.
Everyone makes mistakes, sometimes egregious ones, but in time those can be forgiven. What is not forgiven is lying about your role in bad behavior.
PR communicators can learn a lot from this year’s Pew Research State of the News Media report to help guide their efforts.