The Social Order: Uber and PewDiePie Illustrate Society’s Influence on Crisis

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In today’s personality-driven culture, it’s sometimes hard to sort out whether it’s the guy at the top who causes a crisis or the culture he has created within the organization. Either way, most of the time, a crisis starts at the top. But in 2017, one could make the case that cultural and social norms are exerting a greater influence than the people in charge. The crises we’ll examine here, PewDiePie/Youtube/Disney/Google and Uber's latest, we would argue, owe as much if not more to changing norms than to corporate leadership.