Michael Odle shares the following tactics he’s used during wildfires in California, the worst firefighter aviation accident in U.S. history and the recent emergency flood operations in North Dakota.
Crisis Management
Turning Image Crises Into Solutions-Oriented Campaigns
October 12th, 2009 by PRNEWSWith events like the 1973 energy crisis, the Exxon -Valdez oil spill of 1989, skyrocketing oil and gas prices in 2008 and the ongoing conversation surrounding climate change and energy conservation, the oil and energy… Continued
Leveraging Social Media Before, During and After a Crisis
October 12th, 2009 by PRNEWSBefore: • Use social media regularly to become proficient, and to understand its strengths and limitations. • Use analytics to determine which social media method is best to reach your target audience. • Update your… Continued
Moving From Reputation Manager to Trust Builder
September 14th, 2009 by DAVIS YOUNGFinancial advisers, insurers, automobile companies, Major League Baseball, government officials, educational institutions—the list of tarnished icons and leaders goes on and on. Regardless of their size or type, their shame spills over on to every… Continued
EXAMPLES OF CRISIS-CENTRIC SOCIAL MEDIA TOOLS IN ACTION
September 14th, 2009 by PRNEWSCommunications executives are constantly bombarded with examples of how social media fueled a crisis situation. For a dose of much-needed optimism, here are a handful of organizations that have effectively implemented social media into crisis… Continued
Double-Edged Sword: How Social Media Can Fuel & Extinguish Crises
September 14th, 2009 by PRNEWSNowhere is time more of the essence than in crisis communications. But, as executives know all too well these days, time—at least in the context of business—no longer exists on a linear plane. Its dimensionality… Continued
Climate Change: Emerging Front in Crisis Comms
August 31st, 2009 by Robin S. GoodmanMad Men, the hit AMC series about a 1960s ad agency, evokes a workplace culture where outrageous sexism—behavior which even hinted at today would unleash a firestorm of litigation—is standard operating procedure. In contrasting then… Continued
Capitalizing on the New Crisis Timeline: Issues Management in the Social Media Age
July 13th, 2009 by SCOTT ALLISONThat stories of irate consumers turning to social media to gang-tackle brands have become so commonplace, it can only mean one thing: The time to recalibrate crisis management in a digital world is now. Companies… Continued
Lessons From the Apple/Jobs Controversy
June 29th, 2009 by PAUL ARGENTIApple has always prided itself on “thinking different.” While scores of companies are working to rebuild obliterated consumer trust in the wake of the financial crisis, Apple has gone against the grain, stirring up a… Continued
ASSESSING YOUR ORGANIZATION’S RISKS
June 22nd, 2009 by PRNEWSThere are a number of factors that come together to turn a potential issue into an actual risk. Linda Locke, group head of reputation and issues management for MasterCard, points out the following components in… Continued