1. Clear Line of Sight:
• Alignment of job to vision and business strategy
• Understanding of values and behaviors expected
• Understanding of how actions impact the customer experience
2. Participation:
• Opportunity to participate
• Permission to share ideas on programs and organizational changes
• Empowerment to “run the business”
• Decision-making authority to meet the needs of customers
3. Access to Information:
• Transparency in message; straight-talk, no spin
• Channel accessibility with work environment and culture
• Awareness and sensitivity to generational differences and communications needs
4. Acknowledgement:
• Recognition for good work and for delivering on desired behaviors
• Ability to share in the company’s success
Source: Karlenne Trimble, Deputy Managing Director for MS&L Atlanta and MS&L’s global practice leader for employee engagement