PR Insiders

interview-tv-news

How to Get a Tuition-Free Crash Course in Media Relations, 2018 Edition

May 25th, 2018 by

Watching the political scene can provide PR pros with a tuition-free course in media relations, argues veteran communicator Arthur Solomon. His 2017 columns about political communicators’ missteps were some of our most popular. He’s back with more lessons from the first half of the 2018 political season, including this gem: If you crave loyalty at work, bring your dog to the office.

shutterstock_145281733

How PR Can Improve Gender Equity in Media Coverage

May 21st, 2018 by

David Leonhardt of The New York Times called out himself and fellow journalists for failing to include enough women as sources in articles. How can communicators, who often are the journalist’s conduit to expert sources, turn around this situation? Dina Burns and Patrick George, directors at KP Public Affairs, offer suggestions.

shutterstock_592707794

Why You Should Avoid Artificially Inflating Earned Media Measurement

May 18th, 2018 by

While most C-suite executives are still working to grasp the full value of earned media, they are getting savvy about data mining and analytics. The smart ones will begin asking pointed questions about PR measurement. And they will question reports relying on ad tech-based attribution that artificially inflates PR results. Beware.

shutterstock_1070700578

5 Lessons for PR Pros From the Michael Cohen-AT&T-Novartis Incidents

May 14th, 2018 by

The recent revelations about presidential attorney Michael Cohen’s dealings with AT&T and Novartis are the latest examples of large companies stumbling during reputational crises. Here are 5 lessons brands can learn from AT&T’s and Novartis’s pitfalls.

shutterstock_692208424

4 Tips to Help You Communicate Innovation Boldly While Avoiding Recklessness

May 11th, 2018 by

Speed has become an inevitable part of modern business, particularly in the technology sector, where companies must constantly innovate to survive. This has implications for communicators, who need to make decisions about how and when to publicly discuss innovation efforts. Jessica Baxmann, the executive communicator for SAP’s Chief Innovation Officer, shares 4 lessons about telling your brand’s story quickly and well while avoiding attendant pitfalls.

shutterstock_107413712

PR Can Find Success in the Fake News Era by Communicating More

May 4th, 2018 by

The preponderance of fake news has taken its toll on the reputation of brands, governments and the media. Still, it’s prompted all three to strengthen their communications and raised the quest for accuracy, particularly amongst journalists. On the other hand, with media revived, the amount of content can be overwhelming. PR can break through the clutter by communicating more, not less.

d0af998108

What Vero Knows That Some Other Brands Should Learn

April 20th, 2018 by

Vero, the no-ad, no-algorithm social media app may go the way of Meerkat, Ping and Orkut. Time will tell. Still, brands can learn a few things about transparency, listening and authenticity from Vero’s early success. The bottom line: Customers across all industries value transparency in paid and organic messaging as well as increased attention to consumer insights.

PR

3 Questions to Consider Before Launching Your PR Career

April 13th, 2018 by

A career in PR can be many things. Usually one thing it is not is the glamorous, party-hopping profession portrayed in movies, television and novels. Sometimes PR pros are asked to represent brands whose positions on social and political issues they abhor. In other cases they’re asked to lie to protect the brand they represent. Veteran PR pro Arthur Solomon offers three questions aspiring PR pros should ponder before making their career choice.

shutterstock_414837727

Lessons From Morgan Stanley’s Silence in the Face of a Physical Abuse Issue

April 6th, 2018 by

Is it better for a company to own a bad situation and communicate about the underlying issue or remain silent and hope it all goes away? That was the predicament for Morgan Stanley recently when a front-page story in the NY Times exposed the company knew a star employee was battling repeated accusations from multiple parties of physical abuse and stalking. Claudia Keith, chief communications officer of the City of Palo Alto, CA, argues Morgan Stanley’s response will hurt its reputation and bottom line.

Screen Shot 2018-04-02 at 10.06.55 AM

When Sorry Isn’t Enough: Three Tips for Companies to Protect Reputation in Ingraham’s Wake

April 2nd, 2018 by

The U.S. public is feeling empowered to use social media to document or talk about a company’s wrong doing. The latest target seems to be Fox News Channel’s Laura Ingraham, whose taunting of a Parkland student on Twitter sent one dozen brands fleeing from her show. A question for brand communicators: How do you protect your company’s reputation in this fast-moving name and shame environment? APCO’s Katie Sprehe has several suggestions.