Communications Remain Critical During National Crisis

The Bush Administration communicated with the country early and often throughout the day of the attack, despite the President's absence from Washington. "What do you do if
you're having disaster like this?" asks Jack Felton, president and CEO, Institute for Public Relations, and professor of journalism at the University of Florida, Gainesville.
"Someone stands up, takes charge, and reassures the nation that it's going to be okay. From the first moment they could, they had the President up and running."