Stories by Seth Arenstein


How PR Pros Can Anticipate Crises at Their Own Organization

October 20th, 2016 by

There’s good news and bad news when it comes to managing crises in the digital era. On the upside, brands are able to reach their stakeholders directly via social, yet digital tech spreads word of crises, accurate or not. The five minutes that Warren Buffett once said it takes to ruin a reputation is no longer the case. It’s now been reduced to the time it takes someone to create a Facebook post.


The Week in PR

October 17th, 2016 by

A wrap-up of the week’s top PR stories, trends and personnel announcements. This week’s edition includes stories about Wells Fargo and its ousted CEO John Stumpf, EpiPen maker Mylan agreeing to pay a fine for underpaying on rebates to government medical authorities and Bisquick’s tone-deaf Twitter comments.


Whom You Pitch to Is More Important Than What You Pitch

October 11th, 2016 by

In a recent article in PR News Pro, pitching expert Michael Smart writes, “When I’m asked to review pitches, anxious clients generally start by inquiring about their subject line, their opening sentence, or their call to action. But there’s a factor that has way more influence on the likelihood of success than the language and phrasing of the actual pitch. That factor is what I call Message-to-Influencer Match. And that’s why the first thing I ask about when looking at any pitch is: Who is the target, and why?”


Measuring Snapchat: Scanning the Possibilities While Hoping an IPO Leads to Robust Metrics

October 10th, 2016 by

With the Snapchat environment in flux, what should communicators do to measure their Snapchat efforts now? A sensible approach is to begin with the basics, Baird says. Set goals from the outset. Are you trying to sell product through Snapchat? Gain exposure for your brand, raise awareness and create buzz? “Your goals will dictate your measurement methods,” she says. Indeed, the communicators we interviewed favored various measurement tactics, including unique views, open rates, story completion rates, screenshots and Snapchat’s own Snapchat score.


This Week in PR

October 10th, 2016 by

A look at the week that was in PR, including stories about: Wells Fargo’s troubles in Chicago and its attempt to return to the Windy City’s good graces.


Face Facts: Image Analytics Is Becoming Critical for Communicators

October 5th, 2016 by

It’s difficult to be at a PR conference and avoid hearing that video and photographs are exploding on social media platforms. Mary Meeker of Kleiner Perkins Caufield & Byers estimated in her most recent report that 3.25 billion photos are shared daily on Facebook, WhatsApp, Instagram and Snapchat. It makes sense then that brand communicators are anxious to capture data related to imagery as they measure their PR efforts and use such metrics to shape corporate strategy.


How to Develop an Engaging Snapchat Content Strategy Without Breaking the Bank

October 3rd, 2016 by

As you’ll see in this first of a two-part series on content for Snapchat, the advice is to continue to assume it’s best that snaps avoid feeling like ads.


Clinton and Trump Stay True to Their Personal Brands in First Debate

September 27th, 2016 by

Before the debate, some “experts” were advising Republican candidate Donald Trump to tone down his usual blustery public speaking style to sway undecided voters. Some urged Democratic candidate Hillary Clinton to attack vociferously, shedding her calming image as a champion of the poor and the middle class and as an experienced governmental actor. Neither candidate listened to the so-called experts.


Consumer Engagement on Instagram Up 78% for B2C; Anastasia Beverly Hills Tops List

September 26th, 2016 by

With only this table of most-engaged B2C brands on Instagram for Q2 ’16 to guide you, one might conclude Instagrammers enjoy photos of cosmetics while quaffing coffee and energy drinks and decorating cakes. Seriously, it’s logical for cosmetics brands to dominate consumer engagement, or actions, on Instagram. A visual platform, Instagram was conceived to display photographs. Beauty is a visual business.


How to ‘Fuse’ Snapchat’s Immediacy and Memories to Boost Your Message

September 21st, 2016 by

Snapchat is known for its informality and immediacy. For communicators seeking to control their brand’s messages, however, those two descriptors could be reasons to stay away from this hot, new tool. Sarah Maloy, director of social media and external video at Fuse Media LLC, the parent of cable music network fuse, has managed to meld (yes, we could have said fuse) Snapchat’s in-the-moment tone with various corporate strictures.