Stories by Seth Arenstein

INTERNAL COMMUNICATIONS

13 PR Pros Reveal Their Best Practices for Internal Communications During Times of Change

July 1st, 2018 by

Internal communications is hard. So is change. There may be few things more difficult for communicators than to explain changes to employees. We asked 13 PR pros for their best practices in handling this delicate form of communications.

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PR Pros Pretty Good at Disengaging From Work; Public Puts Demands on Branded Content

July 1st, 2018 by

With July 4 upon us it means summer vacation season also has arrived. The question, though, is whether or not communicators, who are responsible for safeguarding the reputation of brands, can ever truly be off the clock. We look at surveys about vacations and being able to log out from your PR job. Another topic surveyed is attitudes on branded content.

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How to Measure Corporate Leaders’ Effectiveness at Boosting Internal Engagement and Experiences

July 1st, 2018 by

Patricia Bayerlein wrote about improving internal communications with an eye to better employee experiences in these pages in April. Today she offers methods and dashboards to measure how well a leader is doing in communicating corporate culture and values to employees.

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Why Speed Is Your Enemy in Media Pitching

June 28th, 2018 by

It’s so tempting. There’s a large media list at the ready. All one needs to do is craft a compelling narrative, attach it to the media list, hit send and wait for journalists to call. It’s the digital age, after all. Why not deploy the eponymous technology and send out hundreds of pitches with the click of a mouse? If it only was that easy.

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85% of PR Pros Say Media Relations Still Critical Yet Few Seem Willing to Adapt Much to Succeed

June 5th, 2018 by

Is there an industry that’s changed more lately or received more attacks than media? With this background PR News surveyed more than 400 communicators about their views of media relations in this uncertain environment and beyond. In short, communicators believe media relations will continue to be an important part of PR, but to be successful they’ll need to adapt to how it has changed. It is unclear they’re prepared to do so.

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11 PR Professionals Look at How PR and Marketing Are Converging or Not

June 5th, 2018 by

A trend in PR and marketing is the growing overlap between the two. In some companies the same person heads PR and marketing, although such an arrangement does not guarantee staff in those departments work closely together. With this background we asked 11 brand communicators and senior agency executives how they differentiate their marketing and PR efforts.

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The Message Behind ABC’s Cancellation of ‘Roseanne’

May 30th, 2018 by

ABC’s cancellation of “Roseanne” seems to be a case where a brand takes a moral stand on an issue, in this case racism. Bad behavior is bad business, right? A deeper look at the situation reveals a calculation about corporate reputation and how that influences a brand’s future earning potential. It now falls to the company’s communicators to explain away the issues.

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Fewer See Internet as Good for Society

May 29th, 2018 by

Hardly anyone is suggesting abandoning the internet, though it’s probably not a bad thing for communicators and marketers, whose professional lives often revolve around digital communications, to appreciate a declining number of people see the internet as a good thing for society. The findings of a Pew poll might be more marked had it been conducted after Facebook-Cambridge Analytica come to light.

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Contact Information, Financial and Demographic Details Are Consumers’ Most Valued Data

May 29th, 2018 by

What data do consumers value most? Another way of asking that question: What pieces of information about themselves are consumers least concerned about sharing with brands? A survey provides some surprising answers.

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Top Business Influencer for Q1 2018 Inspires 266,000 Actions Per Post

May 29th, 2018 by

Elon Musk and Bill Gates have roughly the same number of social followers and posted nearly the same amount of content in Q1 2018. Yet each of Musk’s posts generated an incredible 266,000 consumer engagements, propelling him to the top of the quarter’s Business influencers’ list. Gates’ posts did well, at about 18,000 consumer engagements each.