Author Archives: Joel Frey

Offer Proactive Customer Care For Complaints at High Velocities

On July 4, 2009, the New York Times ran a piece about public relations going through yet another dramatic shift. The upshot of the piece was that modern-day PR is no longer about building relationships … | MORE »

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How to Offer Proactive Customer Care When Complaints Travel at High Velocities

On July 4, 2009, the New York Times ran a piece about public relations going through yet another dramatic shift. The upshot of the piece was that modern-day PR is no longer about building relationships … | MORE »

Posted in How To, Subscription Content | Comments Off