Geo-location social platform Foursquare may not be for every organization, but these tips on leveraging it may help you decide if it's appropriate to use or not. more

Great customer service has become a key pillar in driving reputation, revenues and repeat business. Yet the B2B space faces a couple of barriers to truly integrated communications/customer service efforts. more

Two companies, two social media campaigns launched to reconnect with consumers. Which one gets the better grades? Hint: It isn't the "Pirate Guys." more

A survey of 120 business journalists reveals a lack of confidence in their own social media expertise. more

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