Author Archives: Alan Cairns

When Customer Services, Social Media and PR Collide

Posted on 08/03/2012 by Alan Cairns

UK-based mobile phone and broadband company O2 turned a PR disaster into a win by communicating with customers with a sense of humor and grace when its network went down | MORE »

Posted in Digital PR, Featured, Free Content, PR Insiders, Water Cooler | Comments Off

When Customer Services, Social Media and PR Collide

Posted on 08/03/2012 by Alan Cairns

UK-based mobile phone and broadband company O2 turned a PR disaster into a win by communicating with customers with a sense of humor and grace when its network went down | MORE »

Posted in Digital PR, Featured, PR Insiders, Water Cooler | Comments Off