Stories by Alan Cairns

When Customer Services, Social Media and PR Collide

August 3rd, 2012 by

UK-based mobile phone and broadband company O2 turned a PR disaster into a win by communicating with customers with a sense of humor and grace when its network went down

When Customer Services, Social Media and PR Collide

August 3rd, 2012 by

UK-based mobile phone and broadband company O2 turned a PR disaster into a win by communicating with customers with a sense of humor and grace when its network went down