Catching The WOM Bug: Going Viral Via Consumer Evangelism
April 7, 2008
"Happy customers are the best advertisements." So says Andy Sernovitz, CEO of GasPedal, and it is this principle that defines the explosive success of word of mouth (WOM)--that is, the concept of passing on information verbally, especially via recommendations of a brand, product or service. This form of... You must be logged in to see this page. If you would like to subscribe to PR News, click here.
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