Crisis Management

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Battle Creek, Michigan / United States - December 18, 2019: President Trump with Republican National Convention Chair Ronna Romney McDaniel and Michigan Republican Party Cochair Terry Bowman

NBC News Crisis: The Pitfalls of Binary Thinking and Lessons for Internal Communications

April 16th, 2024 by

Everything that is internal is external; everything that is external is internal. NBC learned this the hard way when it hired former Republican National Committee Chair Ronna McDaniel as an on-air contributor back in March.… Continued

Top view of a Kellogg's Corn Flakes package, with a bowl being prepared from above

Crisis at Kellogg’s: CEO Offers ‘Cereal for Dinner’ Economic Advice

April 9th, 2024 by

Many of the comments prompted by Pilnick’s interview cast Kellogg’s in the role of a greedy corporation that was out of touch with consumer needs.

MLB and Ohtani: Building a Crisis and Reputation Plan When in a Pickle

April 2nd, 2024 by

Following the news of Shohei Ohtani’s involvement with an illegal bookmaker in California, the MLB is stuck between a rock and a hard place. Our author summarizes the scandal and provides a crisis communications format that should have been followed.

PR Roundup: the Power of Age, Ohtani’s Non-Presser and Observer Called Out

March 28th, 2024 by

This week’s PR Roundup features a look at Edelman’s lean into the power of age, a callout for more diverse PR representation and the aftermath of Ohtani’s non-press conference press conference.

iPhone with TikTok app logo on the screen. red-blue background

PR Roundup: TikTok Ban, Princess Kate and Journos Still Value PR

March 14th, 2024 by

This week’s PR Roundup looks at the business implications of a TikTok ban, Princess Kate’s image issues, and Muck Rack’s 2024 State of Journalism which shows that journalists still value PR.

PR Roundup: State of Internal Comms, Apple Woes and Women’s Mentorship

March 8th, 2024 by

This week’s PR Roundup looks at the state of internal communication, Apple’s investor relations and reputation woes and tips for women in mentorship in honor of International Women’s Day. 

Listening to Stakeholders Doesn’t Just Build Trust – It Protects Reputation

March 4th, 2024 by

The reputational impact of a crisis can be reduced, largely by embarking on a journey of rebuilding trust, engaging with all stakeholders, keeping employees motivated and bringing about deep-seated internal change, if need be. Our author details what steps PR professionals should take when a crisis erupts.

Wendy's burger set and drink on table. Wendy's is the world's third largest hamburger fast food chain with approximately 6,650 locations.

PR Roundup: Wendy’s Blunder, B2B Thought Leadership Impact and Ad Council Unites Against Gun Violence

February 29th, 2024 by

This week’s PR Roundup looks at Wendy’s pricing blunder, the latest B2B and thought leadership study from Edelman and LinkedIn and a new coalition formed by the Ad Council to combat gun violence in America.

How to Counter a Deepfake Narrative With Crisis Communications

February 26th, 2024 by

In 2024, it’s evident you need a deepfake scenario as part of your crisis communications plan, along with other disinformation management plans. Here are steps to take to ensure you can counter the narrative before a real crisis occurs.

A Record Number of Fans Show their Support for The Kansas City Chiefs 2024 Superbowl Win at the Parade, near Grand Blvd and 8th Street.

PR Roundup: KC Parade Tragedy, Gen Z Voting Data, How Comms Leaders Use AI

February 15th, 2024 by

This week’s PR Roundup acknowledges the heartfelt response by the Kansas City Chiefs organization and players after a Super Bowl parade shooting, the results of a new study on how PR leaders are using AI, and why its important to learn more about Gen Z’s election 2024 expectations.