California Pizza Kitchen (CPK) recently experienced a social media nightmare when employees mishandled delivery order placed at one of its restaurants. But thanks to exemplary crisis communication, CPK transformed the nightmare into a media win.
Latest Posts
Lessons in Digital Crisis Communications from the California Pizza Kitchen Incident
September 16th, 2024 by Thomas MustacPR Roundup: X on the Decline, Harris’s Face Off, Call for Presentations
September 12th, 2024 by Nicole SchumanThis week’s PR Roundup looks at a new study showing the brand decline of X (formerly known as Twitter), presidential debate facial expressions gone viral, and an opportunity for communicators to share their smarts with the Institute for Public Relations.
Presidential Debate Offers Valuable Lessons in Presentation Planning
September 12th, 2024 by Larry ParnellCommunicators know that success in any communications activity, even a presidential debate, depends on having a sound strategy to start. You need clear goals and objectives, tactics to support them, the flexibility to adapt in the moment and a vision of what represents success at the end.
Look What You Made Her Do: Swift’s Endorsement Yields PR Lessons
September 11th, 2024 by Nicole SchumanTaylor Swift’s media savvy never ceases to amaze even the most seasoned PR professionals. Many communicators had something to say about her presidential endorsement and how she delivered it.
The Underdog’s Playbook: Strategies for Debate or Interview Success
September 10th, 2024 by Michelle M. JohnsonSuccessful debating requires a blend of strategic communication, effective rebuttals and emotional connection with the audience. By adopting techniques inspired by Eminem’s rap battles—relatability, preemptive defense, and exposing contradictions—you can turn the tables in your favor for not just debates, but interviews, press conferences and more.
Telling the Startup Story: The Impact of Strategic PR on Growth and Success
September 10th, 2024 by Jessica WhidtPublic relations provides third party validation, credibility and visibility for startup companies struggling to differentiate themselves in a sea of competitors.
Why Media Literacy is Key in the Age of Deepfakes
September 9th, 2024 by Jordan MitchellTo combat deepfakes and misinformation, communicators should focus on fostering media literacy among both consumers and the industry, arming them with the necessary skills to understand the difference between fact and fiction.
PR Roundup: NFL Kickoff, Edelman and Trust at Work and LinkedIn’s B2B Messaging Findings
September 5th, 2024 by Nicole SchumanThis week’s PR Roundup discusses how to make a brand impact by leaning into football, what Edelman’s new report says about trust at work, and what B2B messages get attention on LinkedIn.
Reimagining Newsjacking for a New Era of Journalism and Media Relations
September 4th, 2024 by Paolo Ramos and Charlie O’TooleIn media relations, newsjacking helps create a real-time, mutually beneficial relationship between yourself and the reporter, as you’re providing them with a credible third-party resource or commentary that they can use right away. Here’s a step-by-step guide.
Aligning Brands and Creators to Drive Influencer Marketing and Brand Trust
September 3rd, 2024 by PRNEWSIn a conversation with PRNEWS about influencer marketing strategies, Cristy Garcia, CMO at Impact.com, discusses how can brands and influencers can get the most out of their partnerships, where misalignment between the two occurs, and recent research findings conducted on the brand-influencer relationship.