While fans, management and owners of the second-highest-rated syndicated game show knew Trebek’s time was short, his off-the-charts ability to live and work for months with pancreatic cancer might have provided a false sense of security. That’s one way to explain a series of fumbles and flip-flops, including one last week, to name Trebek’s permanent successor.
‘Jeopardy!’Host Selection Process Fails to ‘Walk The Talk’September 20th, 2021 by Seth Arenstein
Terms You Need to Know [September 2021]September 20th, 2021 by Seth Arenstein
In this month’s issue, we explain Green Steel and Information Aversion.
Names and Numbers You Need to Know: August 2021August 17th, 2021 by Seth Arenstein
For this month’s Buzz Box, we look at names and numbers you should know.
SolarWinds, Peloton Show Importance of Seeing Crisis as Long-Term EndeavorAugust 17th, 2021 by Seth Arenstein
just when you thought cyber would recede from the news cycle after it dominated the June Summit between President Joe Biden and Russian leader Vladimir Putin, Russian hacking returned it to the headlines.
Companies Learned About Crisis the Hard Way in 2020August 17th, 2021 by Deborah Hileman
Each year, the Institute for Crisis Management (ICM) tracks crisis-related news stories, classifying them as “sudden” or “smoldering” and putting them into one of 16 categories for its annual report.
Dark Sites Can Help Brands Shed Light for Stakeholders During a CrisisAugust 17th, 2021 by Sophie Maerowitz
Does your company have a process to shift gears quickly on its web site when a crisis hits? If not, during a grave incident or crisis your site might continue doing business as usual, loaded with upbeat content and imagery.
Five Essentials Will Keep Communication on Track During a CyberattackAugust 17th, 2021 by Ted Birkhahn
When cybercrime hits, you realize quickly it’s very different from almost any other crisis. It requires a tailored and measured approach to communicating with stakeholders. In the event of a cyberattack: Are you ready to comply with regulatory requirements? Do you have back-up channels so you can communicate with stakeholders? Do you have a back-up list of employee and stakeholder contacts? Are you ready to respond publicly without inciting threat actors to wreak more havoc on the brand?
NAACP CCO, CMO Urges Authentic, Steady Progress on Racial JusticeAugust 17th, 2021 by Brett Bruen
While companies may feel enormous pressure to issue a major diversity announcement, tectonic shifts rarely work, according to the NAACP’s Aba Blankson. Instead, she says, acknowledge what the company has, or, more importantly, has not done on racial justice previously.
Crisis Pros Enter Our Scenario and Show How Preparation Saves Valuable TimeAugust 11th, 2021 by Seth Arenstein
Ken Fields, SVP and senior partner, Americas crisis lead, at FleishmanHillard, and Ben LaBolt, partner, Bully Pulpit Interactive, often ‘parachute’ into a crisis. We asked them what they like to see when they get there. In short, the answer was preparation. Companies with a crisis infrastructure, a set of plans and procedures and a well-practiced team will be several steps ahead when outside crisis pros arrive.
A Checklist for an Effective Crisis Communication PlanJuly 20th, 2021 by Michelle Olson
If you don’t have a crisis communication plan with designated strategies, roles, actions and follow-up, you will be hopelessly behind before the trouble starts. What follows are tips to serve as guides to best practices, and, depending on your level of acquaintance with crisis management, I hope they are helpful as new ideas, refreshers, jumping-off points, a checklist or a combination.