On the tranquil island of Santorini, Greece, hugging the cliffs overlooking the azure blue Aegean Sea, it’s one person’s job to touch-up a boutique hotel’s white exterior. Every day; and it’s a full-time job. The hotel spends $29,000 annually on white paint. The hotel’s pristine exterior makes guests feel special, part of something luxurious. Does your brand’s image need a fresh coat of paint?
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It wasn’t long ago when brands were told to steer as far away as possible from politics and social issues. The situation is more complicated today. Some consumers expect brands to take stands and will reward them for it. Several brands in the Washington, D.C., area are reacting to the government shutdown with acts of kindness. Will they be rewarded?
It comes up in most conversations and lingers, unresolved: how can I find and retain great talent? Underlying this question is a decades-old trope about what PR really is. Will it be called PR 10 years from now? The question is irrelevant. More important is what do PR professionals need to master to move forward and insure that PR’s role is strengthened within an organization?
A sigh of relief emanated from College Park, Maryland, early on Halloween, when University of Maryland president Wallace Loh announced his firing of head football coach DJ Durkin. It was one of the few correct notes sounded during a crisis that centered on the death of a student and athlete Jordan McNair.
Money can’t buy you love and it can’t buy you passionate employees, but it surely can buy you more resources. When posed with the question of “What would you do with a 15% increase in your budget?,” executives participating in a recent PR News/Crisp leadership roundtable shared an interesting wish list.
Yesterday (Oct. 17) we wrote about the worsening reputation of USA Gymnastics (USAG). That post is updated with more bad news involving USAG. A former USAG president was arrested Oct. 18 for obstructing Texas’ investigation into Dr. Larry Nassar’s alleged crimes at the Karolyi Ranch. Our Oct. 17 post is updated with information about the arrest.
Regulators already are calling for an investigation into why a Google+ data breach that was discovered in March was made public only this week. Google claims the breach was minor and did not warrant sending an alert to users, though the data of 500,000 might have been compromised. A Google blog post, though, seems to want to hide the data breach, too, creating bad optics for the company.
While it might be too early for data and analytics to verify it, Amazon’s pledge to boost wages to $15 per hour certainly appears to be a PR win for the retail giant. Looking at it deeper, Amazon almost certainly calculated the implications of balking, though PR considerations and optics likely cemented the move.
Coming up with a PR crisis management plan is not particularly difficult. The steps are well known: move promptly to accept responsibility (this might include someone losing her/his job) and be transparent about what occurred;… Continued
Several principles of PR and crisis communications can be applied to the situation involving Judge Brett Kavanaugh and his accuser, Dr. Christine Blasey Ford. Now that Dr. Ford has identified herself, the issue has moved from the Senate to the court of public opinion, a venue where facts and legal arguments are sometimes immaterial. In this court, public perception is king.