With Smart Crisis Plan in Wake of Anthrax Attacks, Postal Service Shows no Baggage

In its 228-year history, the United States Postal Service never
experienced a crisis to the degree it did during the anthrax scare
of 2001. But after deploying its crisis communication plan related
to the scare, the postal service now has a better reputation than
it did before the term "powdery substance" took on a whole new
meaning.