But, when put under the stresses of deadlines, at the mercy of a difficult client, or in a tight situation in the lead-up to a big event, tensions inevitably rise.
Stress is a normal part of life and business, of course. But a frazzled employee can quickly turn into a crippled one, unable to perform his or her task with confidence because of unnecessary tension. That kind of situation isn't good for anyone, not to mention there's nothing worse for employee retention than a harried work environment.
How can you relieve tension in your office before it drains your team's exuberance and ability to get their work done?
- Eagerly assume the responsibility for defusing the tense situation.
- Gently facilitate direct dialogue.
- Include office outings and humor whenever possible. Approach the situation directly and in a stealth-like professional manner.
- Communicate the right information. Tell members of the staff the problem will be taken care of in no time.
- Not just communication but open communication. Start smiling and actually listening.
- Address the elephant in the room in a lighthearted way that everyone can relate to.
Follow Brian Greene: @bwilliamgreene