Case Study: In Promoting Its NYC Service, Southwest Airlines Proves Experiential PR Can Fly With Cool Park Porch

Company: Southwest Airlines Agency: Civic Entertainment Group Timeframe: April 2009 - Present “If you build it, they will come” applies to the Southwest Porch in New York City’s Bryant Park. Created to coincide with the airline’s new service out of LaGuardia Airport, the porch serves as an experiential oasis in bustling Midtown Manhattan.  Photo courtesy of Southwest Airlines To publicize its new service out of New York’s LaGuardia Airport and its arrival in an exceedingly competitive and crowded airspace, Southwest Airlines dared to be different. Rather than fade into New York’s endless mirage of tired placement ads, Southwest wanted to make a fresh personal connection with the city’s inhabitants. “We wanted to do something new to introduce Southwest to the New York market,” says Whitney Eichinger, senior manager of public relations at Southwest Airlines.

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