â–¶ Perceptions Matter—Auto Industry’s Rep Goes Up, Airlines Lose Altitude: A public perception study by Harris Poll that asks the public how it perceives 22 of the nation’s largest industries shows big changes since 2009, when the survey was last conducted. Those changes include a huge jump in the number of people who think that the automobile industry is doing a good job of serving consumers, and a big decrease in the public popularity of the airline industry. Findings include: