The research, which studied more than a thousand IT projects over the past year and followed the news that 74% of IT projects failed in 2005, concluded that CEOs must do more to understand technology, lest they risk loss of direction. The study identified five key issues for CEOs to address:
- Creating long-term transformational value rather than implementation of one-off IT projects;• Building capability for ongoing change so that IT shapes new business models instead of being the business model;
- Establishing a climate of open communications so that employees understand what is expected of them and stakeholders know what to expect;
- Managing risk with confidence; and,
- Recognizing the need for personal IT capabilities and learning about new IT issues so that change is driven from the top down.
- Many CEOs have limited interest in developing knowledge about technology;
- Often, responsibility for change is passed from the CEO to tech specialists, and the strategic value is ignored or misunderstood; and,
- Change programs often become "tired" after 18 months, but CEOs are failing to rejuvenate them.