Topics

Let’s Stop Focusing on the ROI of Public Relations

December 12th, 2011 by

Highlander Consulting’s Gordon G. Andrew says PR pros need to shift their focus from proving public relations’ ROI to using KPIs to measure progress toward specific business goals.

Twitter Shines Bright Spotlight on Brands

December 9th, 2011 by

Twitter is putting a new emphasis on helping brands create more engaging experiences for their followers.

Social Media Analysis: Checklist of Questions to Ask—and Test 

December 9th, 2011 by

Porter Novelli’s Israel Mirsky suggests six questions to consider when analyzing your social media data.

Service Providers Tardy With Retention Programs

December 8th, 2011 by

In an increasingly saturated market, cable and telecommunications companies are now putting greater emphasis on customer retention programs—but most providers only initiate a program once the customer has started the process of leaving.

A Peek Behind Twitter’s Trending Algorithm

December 8th, 2011 by

Twitter’s trend algorithms are geared toward hot topics with major spikes in popularity, rather than those with sustained chatter over time, Twitter’s Matt Graves told NPR.

Assume There Are No Privacy Settings on Facebook, and Proceed From There

December 6th, 2011 by

A glitch on Facebook revealed users’ photos that were meant to be hidden from view.

Add Some Conflict to Make Your PR Programs Pop

December 6th, 2011 by

Looking for an instant jolt for your PR initiatives? Pick a fight, says author George Torok.

Add Some Conflict to Make Your PR Programs Pop

December 6th, 2011 by

Looking for an instant jolt for your PR initiatives? Pick a fight, says author George Torok.

Leverage the Power of Fan Sites for Truly Rabid Engagement

December 6th, 2011 by

MWW Group EVP Jared Hendler provides five tips for connecting with hyper-engaged and like-minded fan sites, Facebook pages and Twitter feeds.

‘Basics’ of Communications Preferred by Consumers

December 6th, 2011 by

While much has been said about social media’s ability to change how a brand can interact with consumers, customers still find traditional customer service tenets to be more attractive.