Winning Over the Critics


Trying to alter public—and media—perception of a product can be a trying proposition.  However, in McDonald's ongoing Quality Moms Correspondents Campaign, which centered on building positive viral and WOM buzz about the quality of its food, it was an imperative.

“Critics wanted to know that we were providing these moms with an authentic, transparent experience,” says Tara Lazarus Hayes, manager of McDonald’s U.S. communications. “There’s always going to be people who are going to say it’s sanitized and created specifically for these moms.”

When dealing with critics, “ask them what they want to know and then address those issues within the confines of the program,” notes Judy Rupnow, counselor at Morgan & Myers.


Comments Off

Deals of the Week

Get $150 Off PR News' Big 4 Conference

 big4-180x150-july16
Join PR News at the Hyatt Regency in San Francisco on August 6 for the Big 4 Conference, where expert communicators will share in-depth case studies from their Twitter, Snapchat, Facebook and Instagram strategies.

Use code “150” at checkout to save $150 on the regular rate.

Get $50 off PR News' Social Media Guidebook

book-socialmedia-180x150

This 11-chapter guidebook focuses on communicating in a mobile and social world, winning the attention of audiences, social media listening strategy and technology, social media measurement and so much more.

Use code “50off” at checkout.

Save $100 on a PR News Subscription

cover5.18

 

Let PR News become your weekly, go-to resource for the latest PR trends, case studies and tip sheets. Topics covered include visual storytelling, social media, measurement, crisis management and media relations.

Use code “SUBDEAL” at checkout.

Comments are closed.