IHOP Gets Egg on Its Face After Humane Society Goes on Offensive

On September 16, 2009, the Humane Society of the United States released a hidden-camera video of cruel conditions inside an egg-supplier to the International House of Pancakes (IHOP) chain, urging viewers to send letters to the CEO of IHOP to implement cage-free egg supplier policies. The questions we ask in this PR News case study almost two months out from that video’s release: What impact did this campaign have online? Did it catch fire? Did it create a groundswell of support? Did it create activity and excitement in others?

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