Top Guns: Reputation Management Strategies From CorpComm Elite

On May 14, 2009, pharmaceutical manufacturing giant Pfizer announced a program that would provide newly unemployed individuals and their families with free medications for up to one year. It’s a public relations coup by any standard: The announcement prompted praise from consumers and media alike, and it enhanced Pfizer’s reputation as a company that cares enough about its customers’ well-being to put the bottom line aside.