Earlier this month PR News asked 24 public relations leaders the following question: How can public relations leaders become stronger strategic business advisers as the lines between PR, digital and marketing continue to blur? Their answers demonstrate these leaders feel PR already is a strategic advisor and will remain so regardless how blurry the lines between PR, marketing and advertising become.
“The more things change, the more they stay the same.” In French, “Plus ça change, plus c’est la même chose.” In a rough sense, that aphorism sums up what 24 senior communicators told us in response to the following question: “How can public relations leaders become stronger strategic business advisers as the lines between PR,… Continued
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We all knew that eventually brands and, in particular, CEOs, would reach a point where they would have to react publicly to a statement or action taken by an unfiltered president who is supremely skilled at lashing out at critics. Senior communications pros, take notice: Your CEO needs you.
A best practice of crisis communications, or any branch of PR, is to avoid making statements to the press that you are unsure about or might be unable to prove later. It’s far better to say you’ll check on the question’s answer and ask the media member when he or she needs an answer. Several recent examples have put this best practice to the test.
After volunteering to write press release for my son’s rowing team, I began thinking of the difficult work that communicators like you do every day and the possible lack of appreciation for your trade. Hence, this epic list of daily obstacles faced by PR professionals. For communicators to gain more steam and prestige, it must chip away aggressively at these challenges.
Delta Air Lines jettisoned the bland, cheery persona employed typically by social customer care representatives in favor of stoic sarcasm in two now-notorious Twitter replies to author and political commentator Ann Coulter. Execs may have felt like heroes for an hour or two—now they just have to deal with the full-on conflict.
Unfortunately for proud PR practitioners everywhere, the facilitator of the June 2016 meeting between Donald Trump Jr. and Russian lawyer Natalia Veselnitskaya, Rob Goldstone, is being described in the media as a “PR exec.”
Stockholders might literally own a brand, but employees—from the C-suite to the customer-service level—are the brand. This sense of unity and shared responsibility needs to be communicated up and down the line, over and over again. At the very least, basic kindness will take root in an organization—not a bad trait to have while the world hungers for the next trending story.
July is the six-month mark of the year, so it’s natural for forecasters to talk about trends to watch in the final half of the calendar. Our not-so-fearless prognosticator and blogger spent some of his July 4th thinking about what’s to come in PR and communications during the rest of 2017. Among the topics covered are AVEs, social media, storytelling, video, brand reputation, cyber and healthcare PR.
We asked thousands of communicators via PR News’ social platforms what they would do if they had an extra $250,000 in their budget. The answers were telling: while “more staff and training” was the #1 answer again, a few other ideas took on some weight, influencer relations and video being two of them.