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Tillerson Disses the Boss: What the Morale Cleanup Might Look Like

October 4th, 2017 by

Let’s make the alleged Tillerson “moron” comment a PR question. You are the person responsible for building and maintaining the reputation of a brand. A senior official makes a derogatory comment about the CEO that eventually becomes public. What do you do? If the senior official leaves the company shortly after making the comment, what message do you convey to staff and stakeholders to keep morale high? What if the senior official remains with the brand?

Double Trouble: Twitter Shakes Up Its Brand Identity

September 27th, 2017 by

Unlike Amazon, which began as an online bookstore and moved beyond that singular identity to become an online store for anything you could possibly want to buy—as well as a search engine and entertainment content producer—Twitter has stuck to its initial identity. Being just one thing is dangerous in a marketplace that keeps getting reshaped by advances in technology and changes in consumer habits.

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Triumph of the Words: ‘Rocket Man’ Message Hits Global Targets

September 20th, 2017 by

President Trump’s use of the moniker “Rocket Man” to refer to the leader of North Korea, Kim Jong Un, was purely Trumpian communications. Like or hate the president’s politics (and yesterday’s speech), he has a way of using language that cuts through the clutter and gets people talking about subjects he’s passionate about. That’s similar to what communicators strive to do every day.

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Is Integrated Communications the Holy Grail or Just Cheap Talk?

September 17th, 2017 by

Growing up, most of us were encouraged to play well in the sandbox, to share our toys and pay attention in class. Fast forward to now, and imagine your boss telling you to do the same. It would feel patronizing, right? Truth is, we could benefit from those childhood reminders. As the tools at our disposal work across multiple disciplines, it’s become more critical for brands to promote an omni-channel message that will resonate.

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To Celebrate Ethics Month, We Bring You ‘Reputation Launderer’ Bell Pottinger From Across the Pond

September 13th, 2017 by

As Katie Paine wrote about Bell Pottinger in PR News this past July, “PR counselors long have argued that ethics are critical and apologies, honesty and transparency are the best cures in a crisis. It’s a bit mind-boggling when one of the world’s leading PR firms ignores its own advice.” This was before its recent death spiral.

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Airlines Get the Message Out About Capped Pricing and Cancellation Fees as Irma Approaches Florida

September 7th, 2017 by

Brands have to be extremely sensitive about how they show support in times of crisis. It’s all too easy to come across as crass and opportunistic, despite the best of intentions. Airlines, though, are in a unique position when a natural disaster strikes. They can take real, life-changing action.

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Early PR Lessons From Tropical Storm Harvey

August 30th, 2017 by

In the Houston area the priorities are rescue, assistance and recovery. Finger pointing about who’s to blame has started, but properly should come much, much later, if at all. Still, there are PR lessons in the early stages of what looks to be a years-long issue. Here are a few.

PR Pros as Strategic Advisers, and Where It Goes From Here

August 23rd, 2017 by

“The more things change, the more they stay the same.” In French, “Plus ça change, plus c’est la même chose.” In a rough sense, that aphorism sums up what 24 senior communicators told us in response to the following question: “How can public relations leaders become stronger strategic business advisers as the lines between PR,… Continued

The post PR Pros as Strategic Advisers, and Where It Goes From Here appeared first on PR News Blog.

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PR Pros as Strategic Advisers, and Where It Goes From Here

August 23rd, 2017 by

Earlier this month PR News asked 24 public relations leaders the following question: How can public relations leaders become stronger strategic business advisers as the lines between PR, digital and marketing continue to blur? Their answers demonstrate these leaders feel PR already is a strategic advisor and will remain so regardless how blurry the lines between PR, marketing and advertising become.

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The CEO Is the Message on Trump and Charlottesville

August 16th, 2017 by

We all knew that eventually brands and, in particular, CEOs, would reach a point where they would have to react publicly to a statement or action taken by an unfiltered president who is supremely skilled at lashing out at critics. Senior communications pros, take notice: Your CEO needs you.