Tag Archives: customer service

PR Insider: American Airlines Offers a Lesson in Social Media

Airlines have a poor reputation for customer service, but American Airlines has recently fought to turn that around through social media. | MORE »

Posted in Crisis Management, Featured, Free Content, PR Insiders, Social Media | Tagged , , , | 2 Comments

McDonald’s Makes Point of Repairing Its Service Issues in Public

The solution McDonald’s crafted to its customer service problem is a great example of effective communications. | MORE »

Posted in Crisis Management, Free Content, Internal Communication, Media Relations, Water Cooler | Tagged , , , , , , , | 1 Comment