Tag Archives: customer service

PR Insider: Best Practices for Customer Support via Social Media

Below are a few reasons you should establish customer support on social media, and a few best practices for doing it – plus a few big blunders to avoid.  | MORE »

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PR Insider: American Airlines Offers a Lesson in Social Media

Airlines have a poor reputation for customer service, but American Airlines has recently fought to turn that around through social media. | MORE »

Posted in Crisis Management, Featured, Free Content, PR Insiders, Social Media | Tagged , , , | 2 Comments

McDonald’s Makes Point of Repairing Its Service Issues in Public

The solution McDonald’s crafted to its customer service problem is a great example of effective communications. | MORE »

Posted in Crisis Management, Free Content, Internal Communication, Media Relations, Water Cooler | Tagged , , , , , , , | 1 Comment