Tip Sheet: The Power of Apology: Shaping Strategies for Saying ‘Sorry’


The most powerful action in reputation recovery and rehabilitation is to apologize. If you want or need forgiveness, you'll need to apologize. Management avoids apologizing by using an amazing array of avoidance strategies. There's self-forgiveness: "It's an industry problem, we're not the only ones," "Let's not blow this out of proportion." There's self-talk: "It's only an isolated incident," "It's never happened before," "Not very many were involved," and "Let's not get ahead of ourselves.

Subscribe Now  |  Login


Comments Off

Deals of the Week

Get $150 Off PR News' Social Media Summit

Social Media Summit with Taste of Tech 2015Join PR News at the Marriott Marquis in New York on Oct. 5 for the Social Media Summit, where expert communicators will share in-depth case studies from their social efforts. “Taste of Tech,” a unique element of the Summit, will feature partners who “get PR” and can help you make your social initiatives more impactful.

Use code “150” at checkout to save $150 on the regular rate.

Get $50 off PR News' Crisis Management Guidebook

PRNews-Crisis-guidebook-180x150-sb

Crisis management is an art, not a science. In this edition of PR News’ Book of Crisis Management Strategies & Tactics, you will discover many different views on this art, and you are certain to find takeaways that will transform the way your organization handles crises. 

Use code “50off” at checkout.

Save $100 on a PR News Subscription

cover5.18

 

Let PR News become your weekly, go-to resource for the latest PR trends, case studies and tip sheets. Topics covered include visual storytelling, social media, measurement, crisis management and media relations.

Use code “SUBDEAL” at checkout.

Comments are closed.