Helping Stakeholders Help You During a Crisis

The headline in the New York Post Sept. 9, 2003 screamed "Music Pirate," with the subhead, "N.Y. Girl, 12, Sued for Web Songs Theft." The story couldn't have been music to the
ears of the Recording Industry Association of America, which had sued the girl, along with dozens of other computer users, in an effort to crack down on Internet music-
swappers.