Throw Out the Old Handbook in Favor of Today’s Crisis Drills

Maybe it's the war-time mentality. Maybe it's post-Enron
thinking. Or maybe it's a lesson from Sept. 11: The worst can
happen, and companies must be prepared. Whatever the case, over the
past year, crisis managers have dramatically streamlined the way
they plan for a crisis, boiling it down to military-style drills,
well-equipped "war rooms" and good old-fashioned checklists.