Communications Key for Airlines, Airports


Reports of passenger frustration with security policies, inconveniences and scaled-back service abound in the mainstream media as the airline industry and airports grapple with bankruptcies, federal mandates and other problems. The key to dealing with these issues, according to most PR pros within the air travel industry, is communication. Ken Capps, VP of public affairs with Dallas-Fort Worth International Airport, says communications execs must keep in mind that it's the traveler who is key. His recommendations for any corporation working to minimize frustration among stakeholders in a time of crisis: Clear, concise information, frequently communicated. (kcapps@dfwairport.com)

Subscribe Now  |  Login




Comments Off

Deals of the Week

Get $150 Off PR News' Google Conference

 google-conf-180x150-sb

Join us on February 11, 2015, for PR News’ essential Google Conference at the Hyatt Regency San Francisco, and learn how to take advantage of everything Google has to offer communicators.

Use code “150off” at checkout.

Get $50 off PR News' Media Relations Guidebook


book-mediarelations-180x150

This 8-chapter resource contains practical implications for some of the most innovative developments in media relations, including the technologies, methodologies and mannerisms that determine the ecosystem in which PR pros practice this essential part of their craft.

Use code “50off” at checkout.

Save $100 on a PR News Subscription



Let PR News become your weekly, go-to resource for the latest PR trends, case studies and tip sheets. Topics covered include visual storytelling, social media, measurement, crisis management and media relations.

Use code “SUBDEAL” at checkout.

Comments are closed.