Healthcare Trends & Surveys


HMOs Are Creating More Dissatisfied Customers Consumes are increasingly dissatisfied with the customer service of managed care plans, according to a national survey by Hewitt Associates, a global management consulting firm in Lincolnshire, Ill. Twenty-percent of Americans are unhappy with their managed care plans, up from 17 percent in 1997. Across all geographic regions, consumers have become frustrated with their managed care plans, preferred provider organizations and point of service plans, according to the survey. The study represents the opinions of nearly 150,000 U.

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