TREAD LIGHTLY BUT PERSISTENTLY WHEN COLLECTING AN OVERDUE BILL

Collecting an overdue bill from a healthcare client is a delicate dance: You want your money, but you don't want to alienate a customer. According to healthcare PR agency executives, the secret to maintaining a good business relationship with a client is to first discover the reason for the client's failure to pay by expressing concern for his well-being, rather than for your money.