1. Social media platform Twitter is now valued at $11 billion-plus, with an IPO expected in 2014. (p. 1)
2. Companies that communicate well to employees have clearly stated promises to workers about relationship deliverables. (p. 1)
3. A PR News CSR Hall of Fame CSR inductee, Amway One by One for Children, has helped 10 million kids in 10 years. (p. 2)
4. More than a third of bloggers charge between $51 and $200 for a sponsored post. (p. 2)
5. Consumers pay more attention to consumer reviews than professional critic reviews. (p. 3)
6. Crowdsourced cleaning tips helped stock a Clorox e-book focusing on moms. (p. 4)
7. For optimal internal outreach, create a virtual suggestion box or a forum for discussion between employees and leadership. (p. 9)