Better service and high-quality care are mantras healthcare organizations are increasingly expected to prove. As a result, thousands of hospitals of scrambling to develop innovative programs that achieve high marks from patients and industry watchers.
Press Ganey, a firm that specializes in satisfaction surveys and comparative databases, recently recognized six hospitals that demonstrated creativity, improvement and ongoing commitment to healthcare service. Winners of its Annual Success Story Contest are:
- Bristol Hospital (Bristol, Conn.)
- Miami Valley Hospital (Dayton, Ohio);
- Union Hospital (Union, N.J.)
- Hackensack University Medical Center (Hackensack, N.J.);
- Southwestern Vermont Medical Center (Burlington, Vt.)
- Thunderbird Samaritan Medical Center (Glendale, Ariz.)
(Press Ganey, 800/232-8032)