Quick Study: Water Cooler Communications; Walking the Talk; Making the CSR Grade; The Power of Agency Sites

*Did he really say that? The way news travels around the office - whether formally or informally - may help employers determine the best modes for corporate communication at

their company, according to a recent survey by office-services firm Steelcase. Observing the ways employees gossip and identifying the 'hubs' (the employees that know the news)

and the 'gatekeepers' (those who grant access) can help communications executives shape internal strategies. Statistics include: