Quick Study: The Modernization Of HR; Employee Engagement Linked To Customer Loyalty; Most Reputable Companies

Modernizing HR

A recent survey of senior business and human resources executives, conducted by Deloitte Touche Tohmatsu and Economist Intelligence, revealed that the HR function is overloaded

by the enormous demands placed on it as employee-relations considerations move to the forefront of leadership agendas. The following statistics support this revelation:

  • 85% of survey participants believe people are vital to all aspects of their organization's performance;

  • that number increases to 90% when they were asked to look three to fives years ahead;
  • Only 3% of respondents describe their current organization as "world-class" in people management and HR functions;
  • Only 23% believe HR currently plays a crucial role in strategy formulation and operational results; and,
  • 52% of respondents still don't have a chief human resources officer, or a comparable C-level executive dedicated to people issues.