14 Pieces of PR Advice to Read and Heed

Posted on April 21, 2014 
Filed Under Corporate Responsibility, Crisis Management, Digital PR, General, Internal Communication, Measurement, Media Relations, Social Media, Staffing and Management

Dispensing advice is a centuries-old activity and it never gets old. When the PR News team decided to produce a Best PR Advice Book, it looked to the smartest people in the room to write it: the speakers and attendees of our PR News conferences. Over the past two years, we’ve disseminated the little black Advice Book to our conference attendees, asking them to write one piece of advice that has helped them get ahead in their career.  With smiles on their faces, our friends of PR News would stare up at the ceiling for a second until they had their Eureka moment, and with pen to paper (most but not all legibly), they’d share an interesting piece of wisdom.  Key themes emerged – among them the need to be empathetic, to constantly hone writing skills, to humanize PR efforts, and to not be afraid of failure. The Advice Book is validation and a reminder that the best communications efforts require the best communicators.

I had the honor of editing this first volume of The Best PR Advice Book and enjoyed the contributions from PR professionals from all walks of life and organizations, including Southwest Airlines, Clorox, Easter Seals, IKEA, Raytheon, Weber Shandwick, Ogilvy, AARP, NASCAR, sole practitioners and small businesses.  We all know how easy it is to give advice; it’s the heeding that’s the challenge.  The book is divided into chapters based on the themes shared by our community: Social Media, Crisis Management, Leadership, Employee Communications, Media Relations, Agency/Client Relations. Below are some of the highlights. I’d say they are my favorites, but as my mother told me when my second child was born: “Remember, never play favorites.”

Check out these words to the wise from your peers who contributed to the Advice Book:

“Empathize before you strategize.”

“Don’t bury the bad.”

“Give social media platforms a face, not a logo.”

“Communication is not what you say, it is what the other person hears.”

“If you come with a problem, come with two solutions.”

“The harder you work, the luckier you get.”

“If there is a smile on your face, then there is a smile in your voice.”

“Do the job you want before you get it.”

“Talk to strangers.”

Choose your boss carefully.”

“Get on the good side of your IT department.”

“Flawless execution of a bad strategy is still a bad strategy.”

“You cannot improve what you don’t measure.”

“Give your people the resources to do their work, then get out of the way.”

…Please feel free to add your favorite piece of advice to this blog post, and we’ll consider it for the next volume of the PR Advice Book.

– Diane Schwartz

@dianeschwartz

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