Stories by Scott Van Camp

Take the Good With the Bad Online

January 21st, 2011 by

This week I had an interesting and intense conversation with someone who was thrown into social media due to a terrible circumstance, and who has experienced both the good and the bad of interacting with people online. Dan Harrington and his family live in Virginia, and in October of 2009 his 20-year-old daughter Morgan disappeared… Continued

Be Gone, Catchphrases!

January 14th, 2011 by

Right now I have the same feeling as when my wife catches me foraging for food after 10 p.m.: busted. What gives me this feeling is a new study that reveals the most overused catchphrases among advertising and marketing pros. Well, you can add “editor of a public relations weekly” to that sentence. Here’s the… Continued

Twitter-izing Customer Service

January 7th, 2011 by

As I struggle to determine why my first Verizon Fios bill was $50 more than what I was quoted over the phone, I wanted to mention an interview this week that I had with Twitter/customer service guru extraordinaire Frank Eliason. Famous for his Twitter exploits at Comcast, Frank has taken his talents to Citigroup, where… Continued

2011: Another Year of the Crisis?

December 30th, 2010 by

As I write my final post of the year, it appears that the media has dubbed 2010 as “The Year of the Crisis.” Today’s article in The Wall Street Journal does nothing to dispel this. With the headline “Public Relations Learned the Hard Way,” the article chronicles the crises of BP, Apple, Toyota, HP and… Continued

Is Good PR Bringing Obama Back?

December 22nd, 2010 by

As PR News gets set to reveal its Best and Worst PR Moves next week, there was an interesting commentary by David Gergen on the CNN site that describes President Obama’s “comeback,” after the elections had him with one foot in the political grave. Gergen credits Obama’s team with building coalitions that moved public opinion… Continued

Video is a Powerful Medium

December 17th, 2010 by

Here at PR News, we often write about the power of video in communications. We try to practice what we preach too, interviewing presenters at our events and then posting them on our site. I’m not Bob Costas yet, but I’m getting better at it! A visual certainly is worth a thousand words. This week… Continued

Quality People

December 9th, 2010 by

Two people passed away this week that in all probability couldn’t be more different in backgrounds and personalities. Yet Elizabeth Edwards and Don Meredith both possessed qualities that I believe PR professionals can take to heart. Edwards faced her battle with cancer and the infidelity of John Edwards with dignity and honesty. Meredith, or Dandy… Continued

Wall Street Gives Back—To Neiman Marcus

November 24th, 2010 by

As we get into the holiday season, begin to rehash the year and take stock in what we’re thankful for, I know Wall Street won’t be on my list. It appears to be “back to normal” for Wall Street bankers, chronicled in today’s Huffington Post story. From hiring dwarfs for bachelor parties to plucking down… Continued

Truth, Trust and Transparency

November 12th, 2010 by

Last night I attended the Institute for PR’s Distinguished Lecture event in midtown Manhattan. A lot of PR luminaries were there, and I have to say it was pretty inspiring to mingle with some brilliant communications minds. The guest lecturer, Bill Margaritis, senior VP of global communications and investor relations at FedEx, spoke on the… Continued

Employees Percolate at Starbucks

November 5th, 2010 by

There may be a culture crisis brewing at Starbucks. A Reuters story posted on today reported that despite record earnings announced yesterday (86% profit gain!), Starbucks baristas around the country are complaining about a change in corporate culture. They believe cost cutting and an emphasis on “selling stuff” is changing Starbucks into McDonald’s instead… Continued