Stories by Seth Arenstein

Digging Deeper on the EpiPen Crisis

August 31st, 2016 by

Your first inclination when hearing the story about Mylan and its EpiPen is to categorize it. Put it in a place alongside similar tales. That’s normal. It’s what the human brain does to make sense of incoming stimuli. The EpiPen saga seems like an easy one to handle. We who follow news of brands, particularly in… Continued

Did They Really Say That?

July 25th, 2016 by

Say What? Item 1: Who knew? The contest in November is Lady and the Trump. But did you know thinking about it will influence how much Starbucks you drink? It’s true. A quick aside: During the 2013 annual meeting of British retailer Marks & Spencer, shareholders blasted its embattled leader Marc Bolland, quipping that the… Continued

What Can We Learn From Chipotle’s New Video?

July 7th, 2016 by

Fictitious ad man Don Draper of the AMC hit series Mad Men famously said, “If you don’t like what is being said, then change the conversation” (season 3, episode 2). While it’s inadvisable to take business advice from a TV character, the concept has merit and is used in PR regularly. It’s a savvy move to… Continued

Social Media: Why Communicators Should Play by the Rules…or Not

May 11th, 2016 by

“I just want to get away from it all” is a popular refrain, especially around vacation time. It could be one of the reasons reality shows about Alaska have been so popular—uncharted territory can be fascinating. After a recent afternoon of listening to social media experts, it’s clear many of us are unknowingly interacting on… Continued

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Time to ‘Resurrect’ That Crisis Plan on Your To-Do List

March 30th, 2016 by

Are these signs of the times? Last week a sports announcer was pilloried for what some felt was an inappropriate remark. The University of Virginia men’s basketball team in the Elite 8 of the NCAA tournament had what seemed to be a comfortable 15-point lead over Syracuse with fewer than 10 minutes to play. When… Continued

Encouraging or Discouraging Brand Ambassadors: That is the Question

October 21st, 2015 by

It’s said that good things and bad happen in three’s. Sometimes in two’s, and a few times they’re mixed, good and bad. Recently several events happened in quick succession and while not good or bad, the contrast between them was stark and yielded a bevy of lessons from a PR and marketing standpoint. Last Saturday… Continued

A Yearly List That Can Help You Communicate with Millennials

September 3rd, 2015 by

Signs of the times: Jeb Bush goes on the offensive, attacking Donald Trump, but does so with a video on the Internet. Trump returns serve via Twitter and Instagram. Blue Bell Creameries, founded in 1907, goes all-out on social media to hail the return of Blue Bell Ice Cream to shelves in select markets after… Continued

Colonel Sanders is Back and He’s Spreading

June 1st, 2015 by

Years ago—during a time before the Internet—PR and marketing executives, not to mention advertisers, were talking about the future of television, specifically the television commercial. VCRs (remember them?) were coming on the scene, and the business community was becoming antsy about the possibility that viewers would tape shows and skip commercials. When business leaders gathered… Continued

A Recipe for McDonald’s’ Image Problems: You Should Want Fries With That

May 14th, 2015 by

“Know Thyself” —inscribed on the forecourt of the Temple of Apollo at Delphi *** In 1967, in what seemed like a far less-complicated time, a McDonald’s TV commercial, borrowing the tune from “Down by the Riverside,” claimed its burger restaurants were “my kind of place, a hap, hap, happy place, a clean and snappy place.”… Continued