I attended the Public Relations Society of America’s annual meeting this week in Philly, and as so often happens when you get out into the field to listen, think and discuss things with your peers, I came back to the office with some valuable new perspectives.
The event itself left few stones unturned regarding the immense challenges now facing PR and marketing executives.
Many marcomm issues of today were virtually unheard of five years ago, and many were featured in robust sessions during the four-day program.
Work sessions including “How Brands Successfully Culture-Jack the Big Moments,” and “Understanding and Embracing Open-Source and Hacker-Culture is Critical to PR’s Future” definitely moved the needle, brought new insights both to topics we think we know well and those we’re still struggling to understand.
The event also had solid coverage of traditional PR disciplines, such as demonstrating PR ROI and trends in crisis management and media pitching. There was ample discussion of brand building and corporate philanthropy, as well.
But in so many areas, the conversation is just starting. The lines continue to blur between PR and other marketing disciplines.
Now, back at the office, here are a few things I’m still thinking about:
> What’s PR’s role in an integrated marketing campaign, and who should “own” the elements of the campaign? As media and marketing become more complex, the elements—and participants—in these kinds of campaigns start to span different disciplines. Marketing is involved, right along with the advertising, digital and social media worlds, and PR is the traffic cop. Control becomes more difficult, and much more important.
> Visual storytelling. This is a broad new PR discipline, and one that’s relatively uncharted. There are many channels and many approaches, and PR folks should be eager to hear from marketers and Web-design companies alike on how to build a better a website and tell stories more effectively with pictures.
> PR and the C-suite. With PR at the core of strategic marketing and brand communications, it’s more important than ever to have a direct, and persuasive, line to the CEO. And yet, I sometimes think the opposite is happening. I’m looking for a CEO to share with communicators why he or she no longer looks at PR as a cost center, but a profit center.
PRSA is already starting to gear up for next year’s gathering, in Washington, D.C. Here’s looking forward to next year, and seeing what the next 12 months brings on these and other issues.
Matthew Schwartz: @mpsjourno1